QUESTIONS?

We want to learn how, when, where, and why people travel in and around the region. We’re asking you to log your travel to help us understand regional transportation patterns. By participating you can help us plan for future transportation improvements in your community.

Your participation ensures that households like yours are represented in our regional transportation plans. Your input has a big impact because only a limited number of households are invited to participate in the survey.

Invited households were selected at random from across New York City.

This study is sponsored by the New York City Department of Transportation.

It takes about 10 minutes to sign up for the study. Once you sign up, we’ll give you instructions for logging your travel and completing the study. Households that log their travel for seven days in the smartphone app, rMove, will spend about 5-10 minutes each day reporting their travel. Households that log their travel online or over the phone will spend about 10 minutes per household member reporting their travel for one day.

You will receive a gift card once all members of your household have reported their travel and completed their surveys. If your household participates using the smartphone app, rMove, each participating adult will receive a gift card (e.g., a household with two adults receives two gift cards). Households that report their travel online or by calling in will receive a single gift card.

The survey is for legal residents of the United States, 18 years of age or older, who live in New York City. Employees, clients, contractors, directors and officers of RSG, and their immediate family members and people living in the same household with them are not eligible. Not all completed surveys will qualify for an incentive.

Any incentive will be delivered after the identity and address of the winner has been confirmed. LIMIT ONE INCENTIVE PER HOUSEHOLD completing the web survey or LIMIT ONE INCENTIVE PER ADULT (18+) completing the smartphone survey.

No substitution, cash redemption, or transfer of an incentive is permitted. If an incentive cannot be awarded for any reason, RSG reserves the right to substitute an incentive of equal or greater value. All federal, state and local taxes and all other costs associated with acceptance or use of any incentive, other than the initial shipping or delivery of the incentive to the winner, are the sole responsibility of the receiver of the incentive.

In the unlikely event RSG suspects the surveys or incentive entry mechanism or both have been tampered with, the payment of incentives will be discontinued until the integrity of the process is restored. If possible, RSG will place a notice on the survey website regarding any suspension and resumption of the payment of incentives.

Any amount of travel (even if you don’t make any trips) will help us improve regional transportation planning. Don’t forget that short trips, such as walking the dog, count too. Deliveries to you, such as take-out or groceries, are also important.

That’s no problem – we still encourage you to participate. We’ll also ask about your typical travel habits, how your travel has changed over the past year, and how you think you’ll travel in the future.

After you download rMove and sign up, rMove will log your trips for one week while you go about your daily life. Each day you’ll be asked to complete a short daily survey about your travel habits as well as a trip survey about each trip you make. For more information, please visit the rMove website.

We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. We will not disclose or share personal information we collect from you except as required by law. Our Privacy Policy is intended to help you understand how we collect and safeguard your information. Learn more about how we protect your information on the Privacy Page.

Please check your junk or spam folder. If you don’t see it there, please click here to contact us.

We want to confirm we are getting a true representation of all people living in the area. Analyzing how and where people travel can depend on certain demographic attributes and areas where they live or work.  

This information gives us a better picture of travel habits and how things can be improved in the future.

Please try turning your phone off and back on. This should reset your location settings and get the app to record your trips.

Unfortunately, we cannot remove a participating household member once the signup survey is complete. This is a household study; therefore, we require all related adult household members to participate to get accurate travel data. 

The rMove app generates a trip survey for every trip you make. This can be cumbersome for participants who make trips all day long. You can turn off the app tracking during these busy work hours and turn it back on during your normal personal trips. 

If you are using the app, we encourage you to still participate in the week-long study if you will be in town for at least one of your assigned dates.

Your trip surveys should populate when you open the rMove app. If you still don’t see any trip surveys to answer, please restart the phone.

Please allow 2-3 weeks for gift card processing after you have completed the study.

If you chose a digital gift card, please check your junk or spam folder. If you chose a physical, mailed card, please click here to contact us and provide your mailing address.