Questions?

We want to hear about your daily transportation habits: How do you travel? How far do you go? How much does it cost? Our goal is to get a complete picture of citywide transportation patterns to better plan for future improvements. 

By taking part, you will represent your neighbors as well as other people who face similar challenges with their daily travel around the region. Technologies and the ways people travel are changing quickly, and we need your help to plan for the future. Plus, you’ll receive a gift card when you complete the survey. 

Your address was selected at random from across New York City. Random sampling is an important part of making sure the survey represents all New Yorkers. 

This survey is sponsored by the New York City Department of Transportation. 

The survey is for legal residents of the United States, 18 years of age or older, who live in New York City. Employees, clients, contractors, directors and officers of RSG, and their immediate family members and people living in the same household with them are not eligible. Not all completed surveys will qualify for an incentive.

Any incentive will be delivered after the identity and address of the winner has been confirmed. LIMIT ONE INCENTIVE PER HOUSEHOLD completing the web survey or LIMIT ONE INCENTIVE PER ADULT (18+) completing the smartphone survey.

No substitution, cash redemption, or transfer of an incentive is permitted. If an incentive cannot be awarded for any reason, RSG reserves the right to substitute an incentive of equal or greater value. All federal, state and local taxes and all other costs associated with acceptance or use of any incentive, other than the initial shipping or delivery of the incentive to the winner, are the sole responsibility of the receiver of the incentive.

In the unlikely event RSG suspects the surveys or incentive entry mechanism or both have been tampered with, the payment of incentives will be discontinued until the integrity of the process is restored. If possible, RSG will place a notice on the survey website regarding any suspension and resumption of the payment of incentives.

Learn more here.

If you use the rMove app, it takes 3 minutes to get started and about 6 minutes per day for one week to complete the full survey. The rMove app helps to reduce the effort required to capture your travel data. If you participate online or by phone, it takes about 20-25 minutes to complete the survey. 

You will receive a $25 gift card if you use the smartphone app rMove for one week and answer all of your surveys within the app. If you complete the survey online or by phone instead you will receive a $10 gift card. 

Any number of trips (including no trips) will help us understand how, when, and why people travel in the city. Working from home, remote learning, and short trips like walking the dog are also important and help us build an accurate picture of day-to-day travel. 

That’s no problem – we still encourage you to participate. We’ll also ask questions about how you typically travel. 

Once it is installed on your phone, rMove will log your travel. A few minutes after you finish a trip, rMove will ask you about the details of your trip. The app will also ask a few questions at the end of each day. You can answer these surveys any time during the day, but please do not answer them while driving! Participants should keep their phones with them any time they travel. 

We are committed to protecting the confidentiality, integrity, and security of your personal information. We take this responsibility seriously. Our Privacy Policy is intended to help you understand how we collect and safeguard your information. To read our full privacy policy, please visit www.nycmobilitysurvey.com/privacy-policy/.